This page explains how cancellations and refunds work at Rumaix Tourism. The exact charges for your booking are always written on your confirmation before you pay.
Tours and private trips
- Cancellation charges depend on how close to departure you cancel, and are stated on your booking confirmation.
- If you cannot travel, tell us as early as possible. We can often move your booking to another departure instead of cancelling it.
- No refund is given for parts of a trip you choose not to use once it has started.
Hotels
- Each hotel's own cancellation policy applies. It is shown on the hotel's page and on your booking page.
- If we cannot confirm the room you asked for, you pay nothing. If you have already paid, we refund you in full or offer an alternative you agree to.
When we change or cancel
- If we cancel a departure, you can choose a full refund or a move to another date.
- If weather, road closures or flight cancellations force a change during a trip, we adjust the plan to keep everyone safe. Extra costs from events outside our control are shared at cost, and unused services we can recover from suppliers are refunded.
How refunds are paid
- Approved refunds are paid to the account you paid from, usually within 14 working days.
- Bank, JazzCash or Easypaisa transfer charges may be deducted from the amount refunded.
Questions
Call or message us on 0305 5990388, or email info@rumaix.com, with your booking reference.